After my obscenity-laden rant on Monday, I felt much better. I assumed that nothing would occur after said rant other than my blood pressure reducing to a sensible value, especially given that I have a regular audience of - well, not many people at all.
However, railing at the wind seems to work sometimes - especially when certain readers are able to talk to certain people who obviously have the ability to make things right.
On Tuesday afternoon, while traipsing boxes from one house to another, I had a call from an excellent chap called David at BT, and our conversation essentially boiled down to "how can we make this right". the order for December got cancelled, and a new order is now in place for the end of this week.
This is utterly fantastic, and I take back all of the hideous dark ranting in the previous post - it may have been justified and it may have got some results, but there's no need to lump everyone working for such a huge company in together. It's good to know that they can pull it out of the bag when it matters.
One can only hope that everyone who has similar issues gets a similar resolution. Oh, and also, one can hope that this time the date they've given us will actually stick.
Oh, and if my brother is reading - dude, you're a star. Add another one to the stack of favours you're owed.